Front Office Staff
Lauren S, Client Service Representative/Administrative Manager
Lauren attended the University of Buffalo for Business Administration and Marketing until 2013. She joined our team in 2016 with 15 years of customer service experience. Outside of work she enjoys spending her time with her growing family. Lauren and her husband Seth have one daughter Audrey and three sons, Silas, Caleb, and Ezra. Their favorite family activities are cooking and baking together. Lauren even squeezes in time for yoga & reading to relax. Lauren has one cat named Beau, and also fosters dogs.
Kerry, Client Service Representative
Kerry is a graduate of East Aurora High School, and joined us in 2013 with 17 years of veterinary experience. When she is not at work, Kerry can be found teaching Zumba classes, swimming, and gardening. She loves spending time with her husband Sean, daughter Paige and their dogs Boone and Willie.
Ashley, Client Service Representative
Ashley came to Aurora Pet Hospital with more than 5 years of customer service. She received her degree from Niagara Falls Culinary Institute in 2016 for Tourism Management and Event Planning. She was hired in March 2020 but wasn't able to start until June due to COVID-19. Ashley loves to take walks, and getting lost in a good book. She adopted a sweet cat named Petunia! A fun fact about Ashley is she worked at Disney World for a year!
Jeff, Client Service Representative
Aurora Pet Hospital welcomed the addition of Jeff in December 2023! He brings along with him 8 years of customer service experience, starting with collections in 2016. Jeff is a Yorkshire native, graduating from Pioneer High School in 2015, and following that he received a one year Bible certificate from Davis Bible College. Outside of the office he enjoys fishing, gaming, and the occasional Stephen King novel. He currently has two cats, "Willow" and "Baker" - the biscuit maker! A fun fact about Jeff is that he performs marriages at low to no cost for those in need, if you get the privilege of meeting him here at APH, he is sure to greet you with a welcoming smile!
Caitlin, Client Service Representative
Caitlin is a graduate of Holland High School. She also holds degrees in Veterinary Technology and in Business Management. Caitlin worked at Aurora Pet Hospital from 2005-2011 as a veterinary assistant, left for a brief time, and returned in 2013. She is now at Roswell full time but still works weekends with us! Caitlin and her husband Adam are the proud parents of 2 Giant Alaskan Malamutes, Kuma & Karma. She and Adam enjoy dirt biking, snowmobiling, kayaking, hiking, and just about anything outdoors. If she has to be indoors she loves scrap-booking. Caitlin and Adam have two daughters, Adaline and Eliana!