Front Office Staff at APH
Rachel, LVT; Practice Manager
Rachel is a graduate of Orchard Park High School. She completed her Veterinary Technology degree at Medaille College. Rachel has been employed at Aurora Pet Hospital since 2009, first as a veterinary assistant, then as a Licensed Veterinary Technician and now the Practice Manager. She loves spending time with her husband Victor and their pets, that consist of 3 cats Max, Bandit and Chester as well as their dogs Charlie and Murphy. Rachel has a strong interest in animal behavior, and is constantly learning new ways to help out our clients with their pets. When Rachel is not at work you may find her teaching a zumba class, cooking/baking or just dancing around.
Nicole, Office Manager
Nicole is a native of Hamburg, and joined our team in 2012, having 10 years of previous customer service experience. When Nicole is not at work she and her husband Ryan are very busy raising 2 little boys William and Carter. Nicole and her family love being outdoors doing a variety of activities such as hiking, canoeing, fishing, camping, or in the winter, snowshoeing. If she has to be indoors, she prefers trying new restaurants, traveling and doing Yoga to relax.
Kerry, Client Service Representative
Kerry is a graduate of East Aurora High School, and joined us in 2013 with 17 years of veterinary experience. When she is not at work, Kerry can be found teaching Zumba classes, swimming, and gardening. She loves spending time with her husband Sean, daughter Paige and their dog Willie.
Lauren S, Client Service Representative
Lauren attended the University of Buffalo for Business Administration and Marketing until 2013. She joined our team in 2016 with 15 years of customer service experience. Outside of work she enjoys spending her time with her growing family. Lauren and her husband Seth have one daughter Audrey and a son Silas. Their favorite family activities are traveling, cooking and baking together. Lauren even squeezes in time for yoga, reading and hiking to relax.
Tammy, Client Service Representative
Tammy is a graduate from Ellicottville Central School and joined our team in October of 2015 with 7 years of customer service experience. When Tammy is not at work she and her husband Brannon are busy raising 2 children, Makayla and Cole. They love to vacation as a family, camp and go on long hiking trips. Tammy also keeps busy wither her two dogs, Reece & Gonzo, along with her 3 cats, pudge, poopie and magic.
Caitlin, Client Service Representative
Caitlin is a graduate of Holland High School. She also holds degrees in Veterinary Technology and in Business Management. Caitlin worked at Aurora Pet Hospital from 2005-2011 as a veterinary assistant, left for a brief time, and returned in 2013. Caitlin and her husband Adam are the proud parents of 2 Giant Alaskan Malamutes, Moose and Karma. She and Adam enjoy dirt biking, snow mobiling, kayaking, hiking, and just about anything outdoors. If she has to be indoors she loves scrapbooking.
Mary, Client Service Representative
Mary is a Western New York native, who has been with Aurora Pet Hospital since it opened in 2004. Mary enjoys traveling with her husband Rick, two daughters Nicole and Jessica, and their son Rick. She also enjoys kayaking, bicycling, and taking care of her horses. Mary has two dogs, a Labrador Retriever named Prince and a Shih Tzu mix named Heiland, as well as a cat and 3 horses.